FOR CUSTOMERS :

It's really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 - 9 working days. That still won't stop us from trying to get you your order faster. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.

You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to zipgreen.com and visit the ‘My Account' section to know your order status.

Yes, We ship all products of an order together. However, sometimes few products not available which you order. we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again. Customer also receive notificationhis registered mobile number when shipment out for delivery

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!

That's the big dream and we're sure we'll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address. OR If Prepaid Order, we delivered shipment your address by INDIAPOST

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

At zipgreen, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use logistics services of Delhivery, Xpressbees & Delhivery; Ecom Express. We will notify you the name of the partner delivering your order, in advance.

You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That's the last thing you need to worry about! ☺

The various statuses are=> Processing => This means that an order has been placed and the confirmation has been sent to you. Shipped=> This means that the order is speeding towards you. Delivered=> This means that the order has been delivered to you.

We request you not to accept a package if it is tampered. In case you already have and that has an issue, Please reach out for help.

Yes! You can cancel an order as long as we haven't packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order in wallet.

Please log in to your zipgreen account. Click on "My Account" section. Select the order/item you want to cancel & You can see "Cancel" button click on it. The order has been cancelled.

We initiate the refund immediately upon cancellations Credited in Customer wallet account. For Bank Refund Update Bank Details we will refund your bank transfer. The time for the refund to reflect in your source account might vary depending on the Bank. Please note that this is the time taken by the respective banks to process your refund.

Absolutely! Although we must add that cancellations are not a very happy thing for us.

Well, it can mean two things=> 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.

You can pay using following methods of Payment=> 1. Credit Card 2. Debit Card 3. Net Banking 4. UPI 4. E-Wallets (PhonePe, Amazon Pay, MobiKwik, Freecharge and more) 5. Cash on Delivery 6. zipgreen Wallet Note=> All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

We understand that you might want to pay for an order by cash. That's why we've got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.

You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.

Unfortunately, at this time we accept only INR at zipgreen.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please send an email at info@zipgreen.com and we'll sort it out for you.

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

Super easy!. Please login with your credentials at zipgreen application and visit the My Account section. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. 1. If you want same product with different size Click “Exchange” Option. 2. If you want other product please click “Return” Option. 3. If you purchase more than 2 product and you want one Exchange product second want to return please click “Retunr” Option.

At zipgreen, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met=> • It should be unused. You can wear it to check for fit and comfort,• It should be unwashed. We don't want you wasting any detergent! ☺ • The price tags, brand tags, all original packaging must be present • The product must be returned within 7 days • Any gifts received must also be returned along with the product.

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺

Please don't do that! We have a very flexible policy where you can create a Return on app, website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

If you have returned all the products in your order, you will be refunded the entire product value not shipping charges. When you place order useing Wallet amount. we will dispatched free shipp charges.

Not at all! You do not need to return the whole order. Just return the items you don’t want.

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.

Once the returned product has been picked up, you will be notified when product received at our warehouse, quality check amd product value credited customer wallet account. Wallet amount which can redeem to purchase other product from site OR If not want to purchase kindly update bank details by self then your bank refund done within 3-5 working Day..of the promised date of refund.

We strive to service all pin codes in India for forward and reverse delivery. But don't worry, even if your pin code is not serviceable, you can still return the product by self ship / Self Returnit to us. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. We will send you a confirmation as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.

We promise to refund Courier receipt charges OR maximum limit Rs.100/- (Hundred Rupees) which is low.

That's just because we need some additional information. A return request can be on hold or pending verification if our system doesn’t recognize the EAN entered by you while creating a return. Dont worry, typically in such cases we call you within 48 hours to check and assist accordingly.

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. Our Reverse courier partner also notify you by SMS & Call befor collect product.

zipgreen Wallet is an additional payment option designed to make your shopping experience seamless on zipgreen. That’s not it! For every order you place, you stand a chance to earn some perks which can later be redeemed for your zipgreen shopping. Terms and conditions Apply*

your zipgreen Wallet will receive the refund on returning your Cash on Delivery/ Prepaid orders and can be used as a payment mode for your future purchases on zipgreen.

NO, your zipgreen Wallet amount is valid for lifetime. There is no expiry.

That’s where we make your shopping convenient! You can club the zipgreen Wallet either with Cash on Delivery or with any other prepaid mode of payments to pay the balance amount.

We understand you may need to cancel or return your order sometimes. If so, money debited from zipgreen Wallet for the cancelled or returned product(s) will be refunded back to your zipgreen Wallet.

You can view your zipgreen Wallet under the My Accounts section. Also, you will be able to see a zipgreen Wallet amount.

That’s an easy one. You can reset the password. Click on Forgot your Password option- enter your mobile number and click on Send OTP. The OTP will be sent as SMS. Enter the OTP and create a new password (minimum 6 characters and at least 1 number). Your password has been reset. If the above steps don’t work, you may need to clear browsing cache in Google Chrome. OR you can unintall and agin reinstall application from google playstore.

It is absolutely secure, don't you worry! We ensure that the data you have entered is strictly confidential. It'll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit "My Account" to make the changes you want.

Unfortunately, there isn't a way to do that now. But, you can always use other payment methods like Credit Card, Debit Card, Netbanking, UPI or Cash on Delivery.

While you go through our trendy range of products, you can shortlist the ones you love the most by clicking on Add to Cart. These products can be viewed by clicking on the Add to Cart icon on the right top portion of the screen whenever you wish to buy the product(s).

You can do so by clicking on Add to Cart icon.

You can store a maximum of 50 products in the Add to Cart. It autonomously maintains the limit by removing the initial products as and when you add new products.

Sometimes a coupon has a maximum discount that can be availed by applying it. If the coupon discount along with the item discount exceeds that threshold, you may not be able to get additional discounts. To avail maximum benefits please look for products that aren’t already discounted. Still confused. Don’t worry a bit! write to us at info@zipgreen.com and We'd help you fetch the best deal.

The shopping season is still on & the products are sold out in a flash. May we suggest you to look for similar products? Log on to zipgreen and you will see new products are being added every day.

You can apply a coupon on shopping page after adding items to your bag. A list of available coupons will be available under “Apply Coupons” tab of App/Website/M-site. Just select the radio button and the discounted amount wil show up.